2-1-1

Crisis, hunger, homelessness or the loss of a job can happen at any time to anyone. At United Way NCA, connecting people in need with local resources and assistance is a critical part of our mission.

To help people in need of social services, United Way NCA collaborates with 2-1-1 call centers in the District of Columbia, Maryland and Virginia.

2-1-1 is a free, confidential helpline number that provides callers in need of social services with health and human service resources in their local community 24 hours a day, 365 days a year. Today, 2-1-1 is to social services what 9-1-1 is to emergency services.

Individuals call 2-1-1 in search of food pantries, shelters, rental assistance, health care, counseling and much more in their local community.

2-1-1 is available in multiple languages 24 hours a day, 365 days a year.

In 2017, 2-1-1 call centers answered over 450,000 calls from residents seeking health and human service information in the District of Columbia, Maryland and Virginia.

To accomplish this mission, we will:

  • Maintain grant funding to coordinate all 2-1-1 Call Centers through the National Capital Area.
  • Manage a website that connects the public to a central directory of health and human services in the District of Columbia, Maryland and Virginia.
  • Represent the National Capital Are at all emergency preparedness meetings.

If you know somebody that is in crisis or in need of access to social service providers, refer them to 2-1-1.

2-1-1 is made possible by a grant from the Department of Homeland Security. United, we can help improve access to trained professionals, 24 hours a day to those in need of social services.

  • United Way NCA partners with the 2-1-1 National Capital Region Working Group
  • 2-1-1 Answers.Please!, District of Columbia
  • 2-1-1 Maryland
  • 2-1-1 VIRGINIA

FAQS ABOUT 2-1-1

  • When was 2-1-1 established?

    In 2000 the Federal Communications Commission designated 2-1-1 the national community services and volunteer number.

  • Do we have 2-1-1 call centers in the Washington Region?

    Yes, there are 2-1-1 call centers in the District of Columbia, Maryland and Virginia.

  • Is there a charge to use 2-1-1?

    2-1-1 services are free. Your telephone provider’s long distance rates may apply if you are calling one of the local 10-digit numbers from out of the area. If you are calling from a cell phone, air time and other cell phone charges may apply.

  • Can I use any phone to call 2-1-1?

    You can dial 2-1-1 from most landlines, VoIP, and cellular carriers; however, some cell phone carriers and office buildings block access to all N11 number (2-1-1) numbers except 9-1-1. If you are having problems dialing 2-1-1, call the 10-digit number in your jurisdiction.

    • For 2-1-1 service in the District of Columbia, dial 202-463-6211
    • For 2-1-1 service in Southern Montgomery County & Prince Georges County, dial 301-864-7161
    • For 2-1-1 service in Virginia, dial 800-230-6977
  • Can 2-1-1 help a relative or friend who lives in another state?

    Yes, there are 2-1-1 call centers throughout the country. Go to www.211.org and follow directions for locating the closest 2-1-1 call center to your friend or relative.

  • What is the role of the United Way NCA with 2-1-1 in the National Capital Region?

    United Way NCA manages a website that connects the public to a central directory of health and human services in the District of Columbia, Maryland and Virginia.