2-1-1

2-1-1 is a free, confidential referral and information helpline number that connects callers to essential health and human services 24 hours a day, seven days a week.

Get Connected to Emergency Support through 2-1-1

The 2-1-1 Helpline connects you with the support you need. Available 24/7, this free and confidential service links individuals and families in the District of Columbia, Maryland, and Virginia with emergency resources like housing, food, healthcare, utility assistance, and more.

United Way of the National Capital Area supports 2-1-1 efforts by referring people to their hotline when they are in need of critical health and human services support. 2-1-1 is not directly affiliated with the United Way of the National Capital area. To connect to 2-1-1 please use the following phone numbers depending on your location:

Washington, D.C.: 202-463-6211
Maryland: 301-970-9888
Virginia: 434-845-8016

Looking for financial assistance?

United Way NCA has five powerful Financial Empowerment Centers (FEC’s) located in:

FAQS About 2-1-1

Is 2-1-1 a United Way NCA service?

2-1-1 is not a direct service of United Way of the National Capital Area. However, we fully support the important work of 2-1-1 as a vital community resource. That’s why we list 2-1-1 on our website as a helpful referral option for individuals seeking health and human service information. For immediate assistance, you can dial 2-1-1 to be connected to trained specialists who can help locate resources in your area.

Is there a charge to use 2-1-1?

2-1-1 services are free. Your telephone provider’s long distance rates may apply if you are calling one of the local 10-digit numbers from out of the area. If you are calling from a cell phone, air time and other cell phone charges may apply.

Can I use any phone to call 2-1-1?

You can dial 2-1-1 from most landlines, VoIP, and cellular carriers; however, some cell phone carriers and office buildings block access to all three digit numbers (2-1-1, 3-1-1, and 5-1-1) except 9-1-1. If you are having problems dialing 2-1-1, call the 10-digit number in your jurisdiction.

For 2-1-1 service in the District of Columbia, dial 202-463-6211

For 2-1-1 service in Southern Montgomery County & Prince George’s County, dial 301-970-9888

For 2-1-1 service in Virginia, dial 434-845-8016

Can 2-1-1 help a relative or friend who lives in another state?

Yes, there are 2-1-1 call centers throughout the country. Go to www.211.org and follow directions for locating the closest 2-1-1 call center to your friend or relative.