Snowstorm Help: Call 2-1-1

As we plan for a major snowstorm, United Way NCA would like to remind you to use 2-1-1 if you or a neighbor needs help.

2-1-1 can help you if you are without power, out of food, or need shelter and other vital services. This is a free, region-wide information and referral hotline and it’s available 24 hours a day, 7 days a week.

2-1-1 operators navigate the maze of service agencies in Virginia, Maryland and Washington, DC, and streamline the process to connect you to the help you need right away. It’s a lifeline for people in trouble who don’t know where to start. We can point you in the right direction.

The 211 Warmline is the District of Columbia’s centralized hub for social service resources and referrals. Please refer to the DC 211 Warmline for 211-related services: https://211warmline.dc.gov/.

Please note that 2-1-1 is not an emergency response system. If you have a life threatening emergency, always call 9-1-1.

If you are having difficulty dialing 2-1-1 on your cell phone, the following direct dial numbers will connect you to 2-1-1 in your jurisdiction:

• District of Columbia – (202) 463-6211
• Maryland – (800) 492-0618
  • Community Crisis Services, Hyattsville, MD — (301) 864-7161
  • Frederick County – (301) 662-2255
• Virginia – (800) 230-6977

Additional Resources

Be safe and be prepared.

• Pepco Weather the Storm Fact Sheet
• Pepco’s Storm Emergency Handbook
• How to Winterize Your Vehicle (video)
• Cold weather safety tips for your pets
• Avoiding Hypothermia

Emergency Utility Numbers

• Pepco: To report an outage, call 1-877-737-2662 or visit http://www.pepco.com/outage-center.
• Dominion Power: To report a power outage, call 1-866-366-4357 or visit www.dom.com.
• Northern Virginia Cooperative: To report an outage, call 703-335-0500 or 1-888-335-0500, or report the outage online at www.novec.com.
• Baltimore Gas and Electric (BG&E): To report the smell of gas or downed power lines, call 1-877-778-2222 or 1-800-685-0123 or visit http://outagemap.bge.com.